Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“Casa Colina Surgical Center was truly amazing for my procedure. I normally have major anxiety when going in for a procedure or surgery but I felt totally calm and relaxed thanks to the staff at the the facility.”
“Doctors and nurses at this facility are outstanding!! If I need another surgery, this is the only place I want to go!”
“It was a tremendous experience from the beginning to end. The nurses and doctors were especially kind, informative and very understanding. They did everything they could to make my surgery as comfortable as possible. The Dr. Bast surgical team was top notch and did a wonderful job on fixing my meniscus tear.”
“Prep nurse asked about allergies; am allergic to most all tapes. Brought tape I can use. Nurse noted all this/let incoming nurses etc. about tape – it went with me through entire surgery. Everyone concerned with procedure knew about tape allergy – Very good experience.”
“I LOVE this facility. Everyone is so friendly & helpful, & they are also on time as much as possible. I always request Casa Colina. They are wonderful! “
“The whole experience was very good. The surgery center was clean and i felt very comfortable from the time I arrived until after my surgery.”
“Most professional and caring staff ever!”
“My experiences at Casa Colina was excellent I will recommend Casa Colina to my family and friends.”
“I have had several procedures done in your facility and at all times I have had excellent care.”
“The staff at Casa Colina has always been respectful and helpful. I would not hesitate to have a procedure done here again.”
“The best part of my experience was the way the nursing staff spoke to me. They talked and laughed with me easing my anxiety about the surgery. They continually asked if I needed something and always made sure I was comfortable.”
“If I have to have medical procedures, I am very comfortable and confident having them at Casa Colina Surgery Center. The staff is great!”
“Everyone at Casa Colina was very kind and patient! The nurses were amazing at helping me feel at ease! I was very grateful for their concern and kindness.”