Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
OVERALL PATIENT SATISFACTION
LIKELIHOOD TO RECOMMEND
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
"Casa Colina Surgical Center was truly amazing for my procedure. I normally have major anxiety when going in for a procedure or surgery but I felt totally calm and relaxed thanks to the staff at the the facility."
"Doctors and nurses at this facility are outstanding!! If I need another surgery, this is the only place I want to go!"
"It was a tremendous experience from the beginning to end. The nurses and doctors were especially kind, informative and very understanding. They did everything they could to make my surgery as comfortable as possible. The Dr. Bast surgical team was top notch and did a wonderful job on fixing my meniscus tear."
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